Flight Hours Services creation
Context & objectives
The company has defined a strategic plan to grow on Services market, especially maintenance repair & overhaul (MRO):
- Component support
- Total Support package
•The mission scope was to :
- Define Business model for future programs
- Build overall business case & analyze market
- Build Investment dossier and obtain validation from the Executive committee and CFO
- Build contractual framework with supplier
- Define proper transversal organization
- Specify required Information System
- Optimize the sales process to increase efficiency and resources capacities
The mission has been pursued to support sales plan and offer management during the new offer development period
Results
Market analyzed with full segmentation: top 20 eligible customers identified
Offer defined per market segment: Standard Statement of Work defined
Performance and Penalties schemes defined
Models defined :
- A/C availability simulation
- Costing and pricing
- Stock sizing
- Risk modeling and exposure assessment
Missing capabilities identified and covered with the proper action plan in particular with regards to :
- Organization and competences (new orga proposed)
- Stocks optimization
New PBC Service has being applied on a real CFT up to Customer offer delivery
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